Replacement or refund
All units have a 14-day shop warranty under our published policy. We replace if stock is on hand; otherwise, a refund applies.
Warranty & support
KNOW YOUR COVERAGE.
KEEP YOUR PEACE OF MIND.
Read our 14-day shop warranty before you order. If something goes wrong, contact us first so we can troubleshoot and explain the next steps.
14DAY SHOP WARRANTY
Keep the complete package
Keep the original contents, packaging, proof of purchase, and warranty slip. Customer-paid shipping applies to warranty claims.
Contact us first
Ask us to troubleshoot before arranging a return. Taking a defective unit to a technician forfeits the shop warranty claim under the published policy.
THE DETAILS
CLEAR TERMS.
CLEAR NEXT STEPS.
What does the 14-day shop warranty cover?
Our published policy gives all units a 14-day warranty, subject to replacement or refund. If replacement stock is available, we replace the item; otherwise, a refund applies. Contact us first for troubleshooting and claim instructions.
What should I keep for a warranty claim?
Keep the unit complete with its original contents and packaging, your proof of purchase, and the warranty slip. The published policy requires these for a warranty claim.
What may void the shop warranty?
The policy lists misuse, including incompatible or generic power supplies, unsuitable AVRs, UPS units with insufficient VA ratings, and low-wattage extensions. Burnt or cracked parts, moisture or water damage, tampered stickers, or taking a defective unit to a technician also void the shop warranty.
Who pays the shipping for a warranty claim?
Our published policy states that the customer shoulders the shipping fee when claiming warranty. Contact us to confirm the return instructions and cost arrangements first.
What should I do before sending a card back?
Message our Facebook page as soon as you notice the issue. Explain what happened and provide the purchase details so we can troubleshoot with you. Do not send the unit to a technician or return it without arranging the next steps with us.
Can I ask for help after the warranty period?
Yes. Our ordering guide says you may contact us for troubleshooting after the 14-day warranty period. If the issue cannot be resolved remotely, we can refer you to a trusted technician. This does not extend the 14-day warranty.
Compatibility is the buyer’s responsibility.
Check your power supply and system before ordering. Our policy excludes misuse and damage linked to unsuitable equipment. Review our buying guides and ask us to check your exact parts.
ORIGINAL POLICY
OUR PUBLISHED
WARRANTY GUIDE.
The original shop infographic is included here so you can read the complete policy. Confirm the applicable terms with us when placing your order.
Contact us about a unit
LET’S BUILD YOUR NEXT CHAPTER
NEED A HAND?
TALK TO PEANUT PC.
Message us with your purchase details and a clear description of the issue. We’ll guide you through the next steps.